Shipping policy

Free shipping on every US order.

Where we ship

All 50 US states and the District of Columbia, plus Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam and other US territories, and APO/FPO addresses. We do not ship outside the United States.

Dispatch

Every order ships from within the United States. In-stock orders are picked and handed to the carrier within one business day.

Pre-orders

Products sold on pre-order show their batch and its shipping date on the product page. A pre-order ships with that batch, not within one business day, and the delivery times below start from the day it ships. If a batch ships later than the date shown, we email you the new date, and you can cancel for a full refund at any time before your order ships.

Delivery times

Continental United States: 2 to 3 business days.
Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, other US territories and APO/FPO: 3 to 5 business days.

Business days are Monday to Friday, excluding US public holidays. The clock starts when the carrier collects the parcel, not when you place the order.

Tracking

A tracking number reaches you by email as soon as the parcel is collected. If it has not arrived within 24 hours, check your spam folder, then write to us.

If the parcel does not turn up

If tracking stops updating for five business days or more, email us. We open a trace with the carrier and, if the parcel cannot be found, send a replacement.